Are you still able to deliver with everything going on with Covid-19?
Yes, Milly & Henry is still open and able to dispatch your baby hamper orders very quickly! Please note that due to the current demand on courier services around Australia and air freight availability, please bear with us if there are any delays with delivery.
We are processing orders as quickly as possible but can potentially run into delays once your order has left our warehouse and been collected by the couriers. We are continuing to work closely with our couriers to get your baby hampers to your lucky recipients ASAP. Due to the possible delays with our courier network, we are unable to guarantee the selected delivery date at this time.
What measures are you taking to protect against Covid-19?
Milly & Henry is places the highest priority on protecting the health and well-being of our employees, clients and customers. Based on guidance from the Australian and Victoria government, we have put new measures in place;
How can I contact Milly & Henry?
If you would like to speak with our team over the phone, we're available 9am to 5pm Monday to Friday. Otherwise you can email us and we'll get back to you ASAP. Call us on 1300509939 or email email@example.com
Can I purchase one of these beautiful hampers for a little one in store?
Milly & Henry is purely an online store at this stage. Browse, shop and send from the comfort of your home.
Do you deliver on public holidays?
Unfortunately not, your order will be delivered on the next available business day.
My discount code isn’t working, I need help!
Email us at firstname.lastname@example.org and we will help you out and get this all fixed up for you.
What is my deadline to place an order?
Milly & Henry offer FREE delivery Monday- Friday Australia wide. We know little ones work on their own time coming into the world, so we offer next business day delivery on any order placed before 4pm. (For rural or remote addresses this could take up to two business days, just give us a call if you are unsure).
I want to send to a new Mum and bub in hospital, is that possible?
Yes! We can of course deliver our beautiful gifts to hospitals. Please be sure to include as much information as you can so our courier sees that it gets delivered correctly, ie Ward, Building or Room if possible.
Please note that due to the COVID-19 pandemic, our same day couriers for Melbourne metro have temporarily closed. Our standard couriers are still 100% operational at this time.
Can I change my mind after placing an order?
Decisions are tough and buttons are easy to click by accident – we get it! If you contact us before your gift has been processed through our warehouse, we may be able to amend or cancel your order.
After the order has been dispatched, we can't make any changes, so get in touch ASAP! If you do want to cancel your order after it has been picked up by our couriers, we will try our best to get it returned to us but this isn't always possible. Please note any return requests will incur a return shipping fee which will be deducted from the amount you are refunded.
What time will my gift arrive?
Unfortunately we aren’t able to give specific times on when deliveries will be made. Our delivery times are between 9am-5pm.
What if my recipient isn’t home?
We hope that the new mum and bub will be home so they can experience the glee of one of our beautiful hampers arriving to their door, what a nice surprise! In case they are not home, our courier will either leave the hamper in a safe spot if they deem OK to do so and are sure that this will be hidden from sight of others, stay cover and be protected. If it is not the case of it being safe to be left, the courier will leave a calling card notifying the recipient of their attempted delivery. Re-delivery may incur a fee.
What if I supplied the wrong address on my order?
Ensuring that the full and correct street address is provided for delivery is your responsibility. This includes any business names, tower numbers and hospital wards. If your hamper is delivered to the wrong address due to incorrect or insufficient details being supplied, we're unfortunately unable to get it redelivered to the correct address. If it hasn't yet been delivered we will ask the couriers to redirect it, but please note an additional delivery charge will apply to redirect/redeliver the gift and may also cause delay in delivery. And no one wants that, so please triple check before placing your order.
Can I make changes to my hamper at all/ make my own?
We unfortunately do not offer this on any orders under 10 units. We do however offer adds on and personalised gifts that will be an extra gift to any of our already beautifully customised hampers for the little ones. Add a bottle of wine for the new Mum or dad too.
What is your refund policy?
Please note it is the responsibility of the customer to inform Milly and Henry if a hamper has not been delivered. When notified we will investigate straight away and make sure that the gift is delivered to the correct address. Refunds will not be given for late delivery as we are unable to 100% guarantee our delivery times.
What happens if my hamper is damaged in transit?
We promise our hampers leave the warehouse in pristine condition, however as we use a third party courier service we cannot 100% guarantee things won’t go awry in transit. However if there is any damage please get in touch straight away and we will of course rectify this for you.
How do I personalise my gift box?
Personalisation is available on every gift hamper in our range. Just add in the personalisation details on the product page before you add it to the cart! We've suggested putting the baby's name and date of birth, but you can add whatever you like here. Please double check that the personalisation is listed on your tax invoice.
How will my recipient know who that the gift is from?
We include complimentary gift cards with all of our hampers, allowing you to write a message and let the receiver know who the gift is from. Prior to checking out you will see an area where you can add your message, and this will be included in the tax invoice in your order confirmation email.
What if I don't know if its a boy or girl?
No problems! We have a range of unisex gifts which are suitable for both girls and boys!
Can I order on behalf of my office / company?
Sure! Simply enter a message on the complimentary gift card so the recipient knows who the gift is from. Please check your tax invoice to make sure this is on there!
How much does it cost for shipping?
Milly and Henry offer FREE delivery Monday to Friday, Australia wide.
Do you offer discount rates for bulk orders?
Yes we do! Email email@example.com to discuss your individual needs. Minimum order applies.
Do you deliver overseas?
Unfortunately, we do not currently deliver overseas.