Delivery FAQs

How long will my order take to arrive?

We aim to dispatch all orders within 1-2 business days unless a future date is selected. Delivery times depend on your location:

- Metro areas: 1-3 business days.
- Regional areas: 3-7 business days.
- Remote areas: Up to 10 business days.

Please allow extra time during peak holiday periods, such as Christmas.

Can I track my order?

Yes! Once your order is dispatched, you will receive a tracking link via email or SMS. You can use this link to follow your baby hamper's journey to its destination.

Do you offer same-day delivery?

Currently, we do not offer same-day delivery. However, we strive to dispatch orders as quickly as possible. If you need your hamper urgently, please contact our team to discuss priority options.

How much does delivery cost?

Our shipping rates will depend on your delivery area and hamper you select:

Standard delivery: will be between $14-$16 for a single hamper, for a more accurate quote for multiple hampers , please enter your shipping and hamper details at the checkout

For bulk orders or custom delivery requests, please reach out to us directly.

Can I send hampers to multiple addresses?

Yes, you can! If you’re placing a bulk order or need hampers delivered to multiple locations, simply contact our team at customerservice@millyandhenry.com.au, and we’ll assist you.

What happens if no one is home to receive the delivery?

If no one is available to receive the delivery, our courier will leave the parcel in a safe location or provide instructions for re-delivery. For security, we recommend delivering to a work address or an address where someone will be available.

Can I schedule my delivery for a specific date?

We cannot guarantee specific delivery dates, but you can leave a note at checkout, and we’ll do our best to accommodate your request.

Do you deliver on weekends or public holidays?

Deliveries are made on business days only (Monday-Friday). Weekend or public holiday delivery is not available.

Can you deliver internationally?

At this time, we only deliver within Australia. Stay tuned for updates as we expand our services!

What should I do if my order arrives damaged or incorrect?

We take great care to ensure every hamper is perfect, but if there’s an issue with your delivery, please contact us within 48 hours of receiving your order. Email us at [insert contact email] with your order number and photos of the issue, and we’ll make it right.

Can I change my delivery address after placing an order?

If your order hasn’t been dispatched, we’ll do our best to accommodate changes. Contact us immediately at customerservice@millyandhenry.com.au, with your order number and updated address.

I want it delivered to a hospital, is that possible?

While we strive to deliver your hampers as efficiently as possible, we unfortunately cannot guarantee delivery to hospitals. Due to specific hospital policies, restricted access, or certain wards where deliveries aren't allowed, it's best to check with the hospital directly before placing your order.