What time will my gift arrive?
Unfortunately we aren’t able to give specific times on when deliveries will be made. Our delivery times are between 9am-5pm.
What if my recipient isn’t home?
In case they are not home, our courier will either:
- Leave the hamper in a safe spot if they deem it OK to do so and are sure that this will be hidden from sight of others, stay covered and be protected, or
- If it is not the case of it being safe to be left, the courier will leave a calling card notifying the recipient of their attempted delivery, and either take it back to the depot for redelivery, or
- Will take it to a collection point, with a collection card noting all of the required details for their gift to be collected.
Please note if any gifts are taken to a Post Office/collection point we are not able to get the gift redelivered.
What if I supplied the wrong address on my order?
Ensuring that the full and correct street address is provided for delivery is your responsibility. This includes any business names, tower numbers and hospital wards. If your hamper is delivered to the wrong address due to incorrect or insufficient details being supplied, we're unfortunately unable to get it redelivered to the correct address. If it hasn't yet been delivered we will ask the couriers to redirect it, but please note an additional delivery charge will apply to redirect/redeliver the gift and may also cause delay in delivery. And no one wants that, so please triple check before placing your order.
How can I contact Milly & Henry?
If you would like to speak with our team over the phone, we're available 9am to 5pm Monday to Friday. Otherwise you can email us and we'll get back to you ASAP. Email customerservice@millyandhenry.com.au
Can I purchase one of our hampers in store?
Milly & Henry is purely an online store at this stage. Browse, shop and send from the comfort of your home.
Do you deliver on public holidays?
Unfortunately not, your order will be delivered on the next available business day.
My discount code isn’t working, I need help!
Email us at customerservice@millyandhenry.com.au and we will help you out and get this all fixed up for you.
What is my deadline to place an order?
Milly & Henry delivery Monday- Friday Australia wide. Upon your placing your order please allow for 5-7 business days for delivery.
I want to a hospital, is that possible?
While we strive to deliver your hampers as efficiently as possible, we unfortunately cannot guarantee delivery to hospitals. Due to specific hospital policies, restricted access, or certain wards where deliveries aren't allowed, it's best to check with the hospital directly before placing your order.
Can I change my mind after placing an order?
Decisions are tough and buttons are easy to click by accident – we get it! If you contact us before your gift has been processed through our warehouse, we may be able to amend or cancel your order.
After the order has been dispatched, we can't make any changes, so get in touch ASAP! If you do want to cancel your order after it has been picked up by our couriers, we will try our best to get it returned to us but this isn't always possible. Please note any return requests will incur a return shipping fee which will be deducted from the amount you are refunded.
What is your refund policy?
Please note it is the responsibility of the customer to inform Milly and Henry if a hamper has not been delivered. When notified we will investigate straight away and make sure that the gift is delivered to the correct address. Refunds will not be given for late delivery as we are unable to 100% guarantee our courier's delivery times or time frames. We are only able to refund in full for gifts which are returned to us in full.
What happens if my hamper is damaged in transit?
We promise our hampers leave the warehouse in pristine condition, however as we use a third party courier service we cannot 100% guarantee things won’t go awry in transit. However if there is any damage please get in touch straight away and we will of course rectify this for you.
How will my recipient know who that the gift is from?
We include complimentary gift cards with all of our hampers, allowing you to write a message and let the receiver know who the gift is from. Prior to checking out you will see an area where you can add your message, and this will be included in the tax invoice in your order confirmation email.
Can I order on behalf of my office / company?
Sure! Simply enter a message on the complimentary gift card so the recipient knows who the gift is from. Please check your tax invoice to make sure this is on there!
Do you offer discount rates for bulk orders?
Yes we do! Email customerservice@millyandhenry.com.au to discuss your individual needs. Minimum order applies.
Do you deliver overseas?
Unfortunately, we do not currently deliver overseas.