Delivery FAQs
Who is eligible for Free Next Day Delivery?
Who is eligible for Free Next Day Delivery?
All customers placing an order within our standard delivery areas qualify for free next-day delivery.
Are there any restrictions on next-day delivery?
Are there any restrictions on next-day delivery?
Yes, if your address is in a remote area, delivery may take 1-3 days instead.
What time do I need to place my order to get next-day delivery?
What time do I need to place my order to get next-day delivery?
Orders must be placed before 12pm to qualify for next-day delivery. Orders placed after this time will be processed the following day.
Does next-day delivery apply to all products?
Does next-day delivery apply to all products?
Most items are eligible for next-day delivery, but certain large or bulky products may have longer shipping times. Please check the product page for specific details.
Is next-day delivery available on weekends or Public Holidays?
Is next-day delivery available on weekends or Public Holidays?
Next-day delivery is typically available on business days (Monday-Friday). Order placed on weekends and Public Holidays will be processed on the next business day.
How can I track my order?
How can I track my order?
Once your order is shipped, you’ll receive a tracking number via email to monitor your delivery status.
Can I change my shipping address after placing an order?
Can I change my shipping address after placing an order?
Address changes are not guaranteed after an order is placed. Please contact our support team customerservice@millyandhenry.com.au if you need to update your delivery address.
What happens if my package is delayed?
What happens if my package is delayed?
While we strive to meet next-day delivery, unforeseen delays (such as weather conditions or carrier issues) may occur. If your package is delayed, please check your tracking details or contact customerservice@millyandhenry.com.au
Is there an additional cost for next-day delivery?
Is there an additional cost for next-day delivery?
No, next-day delivery is free for eligible orders within standard delivery areas.
Do you offer same-day delivery?
Do you offer same-day delivery?
Currently, we do not offer same-day delivery. However, we strive to dispatch orders as quickly as possible. If you need your hamper urgently, please contact our team to discuss priority options
Can I send hampers to multiple addresses?
Can I send hampers to multiple addresses?
Yes, you can! If you’re placing a bulk order or need hampers delivered to multiple locations, simply contact our team at customerservice@millyandhenry.com.au, and we’ll assist you.
What happens if no one is home to receive the delivery?
What happens if no one is home to receive the delivery?
If no one is available to receive the delivery, our courier will leave the parcel in a safe location or provide instructions for re-delivery. For security, we recommend delivering to a work address or an address where someone will be available.
What should I do if my order arrives damaged or incorrect?
What should I do if my order arrives damaged or incorrect?
We take great care to ensure every hamper is perfect, but if there’s an issue with your delivery, please contact us within 48 hours of receiving your order. Email us at customerservice@millyandhenry.com.au with your order number and photos of the issue, and we’ll make it right
Can you deliver internationally?
Can you deliver internationally?
At this time, we only deliver within Australia. Stay tuned for updates as we expand our services!
I want it delivered to a hospital, is that possible?
I want it delivered to a hospital, is that possible?
While we strive to deliver your hampers as efficiently as possible, we unfortunately cannot guarantee delivery to hospitals. Due to specific hospital policies, restricted access, or certain wards where deliveries aren't allowed, it's best to check with the hospital directly before placing your order.