Delivery FAQs

Delivery & Timeframes:

• MEL, SYD, ADL, CBR (1 Day)

• BNE, VIC & NSW Regional (2 Days)

• PER, TAS & QLD Regional (4-5 days)

• WA Regional (6-9 days)

While we strive to ensure timely delivery, we cannot guarantee an exact delivery date once your order has been dispatched. Delays may occur due to factors beyond our control, such as courier company disruptions, weather conditions, or unforeseen logistical challenges. We appreciate your patience and recommend tracking your order for real-time updates.

Address changes are not guaranteed after an order is placed. Please contact our support team customerservice@millyandhe nry.com.aui if you need to update your delivery address.

Unfortunately, during the busy Christmas’s period we do not offer same day delivery.

At this time, we only deliver within Australia. Stay tuned for updates as we expand our services!

Unfortunatley, we’re unable to offer express shipping during the busy Christmas period. To avoid delays, we recommend placing your order early to ensure it arrives in time for Christmas.

Yes, you can schedule your order for delivery on a specific date. Simply select your preferred delivery date at checkout, and we’ll ensure your hamper is dispatched accordingly. Please note that during the Christmas period, courier delays may occur, so we recommend allowing a few extra days to ensure your gift arrives on time.

For sending hampers to many different recipients (e.g. to all your employees or clients), Milly & Henry will provide you with a spreadsheet template. You must complete this spreadsheet with the recipient's name, full address (including postcode), and which hamper is going to each person. This is the most crucial step for a seamless multi-address delivery.

Once your order is shipped, you’ll receive a tracking number via email to monitor your delivery status. Should you not receive your tracking details via email, please reach out to our customer service team at customerservice@millyandhenry.com.

While we strive to meet our estimated delivery times, unforeseen delays—such as those caused by severe weather or carrier issues—can occasionally occur. If your order is delayed, please first check the tracking details provided. If you require further assistance, please contact us at customerservice@millyandhenry.com.au.

If no one is available to receive the delivery, our courier will leave an Attempted Delivery Advice card at the premises, which details how and when the consignment can be collected. For security, we recommend delivering to a work address or an address where someone will be available.

For the security and quality of our hampers, we are unable to deliver to PO Box addresses.

Yes, you’re welcome to place your order over the phone. Simply call our sales team on 1300 737 902 and we’ll be happy to assist with your order and answer any questions you may have.

While we strive to meet next-day delivery, unforeseen delays (such as weather conditions or carrier issues) may occur. If your package is delayed, please check your tracking details or contact customerservice@millyandhenry.com.au

Deliveries are restricted to business days, Monday to Friday, and do not occur on public holidays.

We take great care to ensure every hamper is perfect, but if there’s an issue with your delivery, please contact us within 48 hours of receiving your order. Email us at customerservice@millyandhenry.com.au with your order number and photos of the issue, and we’ll make it right

Our Christmas orders are beautifully presented in our signature packaging. Depending on the hamper you choose, your gift may arrive in a white gift box wrapped with a festive sleeve, a luxury Santa sack, or a Milly & Henry wine box. Each order includes a complimentary gift card with your personalised message, carefully packed to ensure it arrives safely.

Yes, we do offer hamper to suit a variety of dietary needs, including gluten-free, vegan, and other options. Simply contact customerservice@millyandhenry.com.au and let us know your requirements, and we’ll be happy to create a hamper to meet your needs.

If an item in your chosen hamper is out of stock, we will replace it with a similar product of equal or greater value. We always ensure substitutions are of the same premium quality and style, so your hamper arrives as special as intended.

Absolutely! Simply tell us your desired budget, quantity, and ideal contents, and we'll help you create the perfect bespoke gift for your clients, team, or event. With options for custom branding and multi-address shipping, we make it easy. 

Fill out the form here to get started or give our friendly sales team a call at 1300 737 902.

Streamline your corporate gifting with our simple bulk order process. We offer early bird discounts, custom branding, and easy single or multi-address shipping. Just fill out the form, and we'll handle the rest. Simply fill out our Bulk order form here and we will handle the rest!

Want to speak to someone directly? Simply give us a call on 1300 737 902.

Yes, absolutely. The quickest way to request a quote is by filling out our form here. Once you submit your details, we will send you a full cost breakdown and invoice for your order via email.