Frequently Asked Questions
Find answers to some of our most frequently asked questions.
How long does delivery take?
| Destination | Transit time |
|---|---|
| Melbourne, Sydney, Adelaide, Canberra | 1 business day |
| Brisbane, VIC & NSW regional | 2 business days |
| Perth, Tasmania, QLD regional | 4–5 business days |
| WA regional | 6–9 business days |
When do Christmas orders close?
Friday 18 December. For bulk orders we recommend getting your list to us a month before your delivery week, because November and December fill up fast.
Can I schedule my hamper for a specific date?
We deliver by week rather than by date. Tell us the week you'd like your hampers to arrive and we'll schedule dispatch to land within it, then send tracking so you can follow them. If you have a hard deadline — an event or a party — tell us and we'll work backwards from it.
Can my hampers be delivered to a PO Box?
No. Our couriers can't deliver to PO Boxes or Parcel Lockers, so we need a street address for every recipient, including any unit, level or suite number.
How do I track my hamper?
We provide tracking once your order is dispatched, along with the delivery week it's scheduled for.
How do I place a bulk order?
Download our bulk order form, fill it in with your recipients, and either upload it on the bulk order page or email it to sales@millyandhenry.com.au. No minimum order. If you already have your own list, send that through instead.
Do you offer bespoke gifting?
Yes. Our Create Your Own hampers are built to your budget and requirements, minimum 20 units or $2,000. Fill in the form with your budget, quantity and any items you'd like included, and we'll come back the same day with options
What branding options do you offer?
A gift card printed with your logo comes free with every order, mocked up for your approval before printing. Branded ribbon is available at additional cost — ask our team for pricing.
Can I include a personalised gift message?
Yes, one message per order, up to 400 characters, including the sender's name. Emojis can't be printed on gift cards.
What payment methods do you accept?
Credit card, bank transfer or EFT. We invoice before dispatch and goods are dispatched once payment has been received. Every order receives a full GST tax invoice.
Do you offer express shipping?
No. We deliver Australia-wide on standard shipping, and the transit times above are what we work to. If you're up against a deadline, call us on 1300 737 902 or email sales@millyandhenry.com.au with the date your hampers need to land — we'll tell you honestly whether we can make it and what it will cost.
Do you deliver internationally?
We deliver within Australia only.
What happens if nobody's home to receive the delivery?
Our courier will either leave your hamper in a safe place at the address, or leave an Attempted Delivery Advice card explaining how and when the consignment can be collected. Because hampers are valuable and often perishable, we'd recommend sending to a work address, or somewhere you know a person will be there to receive it.
How are my hampers packaged?
Every hamper is packed by hand at our Melbourne warehouse and presented in our signature Milly & Henry gift box. That box then travels inside a protective outer carton, so what your recipient opens is a gift box in perfect condition — not a battered shipping box.
What are your Christmas cutoff dates?
| Destination | Transit time | Order by |
|---|---|---|
| Melbourne, Sydney, Adelaide, Canberra | 1 business day | 18 December |
| Brisbane, VIC & NSW regional | 2 business days | 18 December |
| Perth, Tasmania, QLD regional | 4–5 business days | 11 December |
| WA regional | 6–9 business days | 9 December |
For bulk orders, earlier again — a month before your delivery week if you can manage it
How does your Double Early Bird Deal work?
Two things at once, and nothing to do at checkout. Every hamper in the Christmas range is already showing its Early Bird price, up to 25% off, with the full price struck through beside it — no code needed. On top of that, for every $800 you spend we add a free Classic Christmas Hamper worth $85 to your order. No limit. Order $2,400 and three arrive with your delivery.
Minimum order $800. Free hampers are counted on what your hampers come to before the discount, rounded down to the nearest $800.
When do I need to order by to get the Early Bird deal?
Close of business Friday 13 November. After that the Christmas range returns to full price and the free hampers stop.
Do I need a discount code?
No code, and nothing to enter at checkout. What you see on the page is what you pay.
Can I use the Early Bird deal on a bulk order?
Call us on 1300 737 902 and we'll sort it out with you — if you're ordering for a large team it's worth a conversation rather than a checkout.