Delivery FAQs

When should I order to ensure delivery before Christmas Day?

Christmas is our busiest time of year, so we recommend ordering as early as possible.
To guarantee your hampers arrive before Christmas, please place your order by 12th December.

Please note:

Many businesses close from December 19th.
Delivery times may be longer as Christmas approaches due to postal delays.

What are the estimated delivery times?

Delivery & Timeframes

VIC, NSW Metro: 2 days
NSW Country: 4 days
QLD Metro: 3 days
QLD Country, TAS & WA: 6 days

While we strive to ensure timely delivery, we cannot guarantee an exact delivery date once your order has been dispatched. Delays may occur due to factors beyond our control, such as courier disruptions, weather conditions, or unforeseen logistical challenges.

We appreciate your patience and recommend using the tracking details we provide for real-time updates on your order.

How will I receive updates on the status of my order?

Once your order is shipped, you’ll receive a tracking number via email to monitor your delivery status. Should you not receive your tracking details via email, please reach out to our customer service team at customerservice@millyandhenry.com.

Can I schedule my delivery for a specific date?

Yes, you can schedule your order for delivery on a specific date. Simply select your preferred delivery date at checkout, and we’ll ensure your hamper is dispatched accordingly. Please note that during the Christmas period, courier delays may occur, so we recommend allowing a few extra days to ensure your gift arrives on time.

Can you deliver internationally?

At this time, we only deliver within Australia. Stay tuned for updates as we expand our services!

What happens if a recipient is not home to receive their delivery?

If no one is available to receive the delivery, our courier will leave an Attempted Delivery Advice card at the premises, which details how and when the consignment can be collected. For security, we recommend delivering to a work address or an address where someone will be available.

Do you offer same day delivery?

Unfortunately, during the busy Christmas’s period we do not offer same day delivery.

Can I change my shipping address after placing an order?

Address changes are not guaranteed after an order is placed. Please contact our support team customerservice@millyandhe nry.com.aui if you need to update your delivery address.

Do you offer express shipping?

Unfortunatley, we’re unable to offer express shipping during the busy Christmas period. To avoid delays, we recommend placing your order early to ensure it arrives in time for Christmas.

Can you deliver to multiple addresses from a single order?

For sending hampers to many different recipients (e.g. to all your employees or clients), Milly & Henry will provide you with a spreadsheet template. You must complete this spreadsheet with the recipient's name, full address (including postcode), and which hamper is going to each person. This is the most crucial step for a seamless multi-address delivery.

What happens it my order is delayed?

While we strive to meet our estimated delivery times, unforeseen delays—such as those caused by severe weather or carrier issues—can occasionally occur. If your order is delayed, please first check the tracking details provided. If you require further assistance, please contact us at customerservice@millyandhenry.com.au.

Can I get my hamper delivered to a PO Box address?

For the security and quality of our hampers, we are unable to deliver to PO Box addresses.

What happens if my package is delayed?

While we strive to meet next-day delivery, unforeseen delays (such as weather conditions or carrier issues) may occur. If your package is delayed, please check your tracking details or contact customerservice@millyandhenry.com.au

Can I have my order delivered on the weekend or Public Holidays?

Deliveries are restricted to business days, Monday to Friday, and do not occur on public holidays.

What should I do if my order arrives damaged or incorrect?

We take great care to ensure every hamper is perfect, but if there’s an issue with your delivery, please contact us within 48 hours of receiving your order. Email us at customerservice@millyandhenry.com.au with your order number and photos of the issue, and we’ll make it right

How are my orders packaged?

Our Christmas orders are beautifully presented in our signature packaging. Depending on the hamper you choose, your gift may arrive in a white gift box wrapped with a festive sleeve, a luxury Santa sack, or a Milly & Henry wine box. Each order includes a complimentary gift card with your personalised message, carefully packed to ensure it arrives safely.

What if an item in the hamper is out of stock?

If an item in your chosen hamper is out of stock, we will replace it with a similar product of equal or greater value. We always ensure substitutions are of the same premium quality and style, so your hamper arrives as special as intended.

How do I place a large or bulk corporate order?

Streamline your corporate gifting with our simple bulk order process. We offer early bird discounts, custom branding, and easy single or multi-address shipping. Just fill out the form, and we'll handle the rest. Simply fill out our Bulk order form here and we will handle the rest!

Want to speak to someone directly? Simply give us a call on 1300 737 902.

Can I request a quote for a large order?

Yes, absolutely. The quickest way to request a quote is by filling out our form here. Once you submit your details, we will send you a full cost breakdown and invoice for your order via email.